Delivery

Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns

Return shipping costs are your responsibility unless you request a size or color exchange, or if the received product does not match the ordered item. In these cases, please contact us so we can provide you with a return label.

Customs Duties

For all deliveries outside the EU, we sell all products excluding taxes (HT) and add a 5% handling fee for various declarations. You are responsible for paying the import duties to the customs authorities of your country. Typically, the carriers will ask you to pay these import fees and taxes directly. If you refuse to pay the customs fees, the package will be returned to Snow Emotion. Upon receipt of the package, we will only refund the value of the merchandise, not the shipping fees.